Suggestions, complaints and objections from our customers are carefully examined. Complaints and objections are evaluated as soon as possible after notifications are made.

The customer can report his complaint or objection in writing, electronically or orally. Our customers who want to report their complaints or objections can send it in the following ways;

• By using e-mail or contact form on the website,
• By filling out the Customer Complaint Receive and Evaluation Form sent by the organization,
• Orally,

A grievance committee has been formed for the evaluation process. The members of the committee were formed by bringing together experienced people who are not part of our company and who work in accredited laboratories, and competent personnel from different units within our company. In this way, an independent evaluation is provided. The results to be reported after the complaint are prepared, reviewed and approved by people who are not involved in the laboratory activities that are the subject of the complaint.

Oral, written, electronic, etc. The complaints received are processed on the relevant form and e-mail is sent to the committee members for evaluation and they are asked to evaluate them in writing. If necessary, a meeting is held and suggestions are taken.

As a result of the evaluation, if the complaint received from the customer is the behavior of the establishment personnel, prices etc. If it is due to reasons such as, the necessary examinations are made and what the Organization can do is determined and the customer is notified in writing.

If customer service etc. If he makes a complaint about the experiment, the relevant unit responsible makes the necessary examination, the appropriate solution is selected as a result of the negotiations with the customer and delivered to the customer in writing. If the customer finds the solution suitable, he signs the letter and sends it to the authorized person.

Records related to the Complaint Receiving and Evaluation Procedure are followed and documented in accordance with the Document Management and Control procedure. According to the Customer Satisfaction Survey results within the scope of the Customer Service Procedure, if there are questions with low scores in the evaluation phase, the issues related to these questions are also perceived as complaints and corrective and preventive action is initiated.

The result of the complaint is notified to our customers in writing.

Our customers can submit their complaints through the Suggestions and Complaints tab on our website or by contacting our hospital staff.